ABOUT YOUR PASS/PLAN
You can use your pass/plan to book onto any of our GFF lessons (that are included in the pass/plan you have purchased.
Once you have booked onto a session, your pass/plan is activated - we cannot issue refunds or extensions on any activated passes/plans.
Your pass/plan will not be in use after 12:pm on the date of expiry.
The pass/plan can only be used by the account holder. It cannot be transferred or used by another person.
ABOUT YOUR SESSION
We advise you to come 5-10 mins prior to your class.
All GFF classes have a 5minute cut off period. If you arrive to the studio 5minutes from class start time, you will not be allowed in.
This is counted as a no show, and refunds wont be given.
If the class is cancelled due to any reason, we will give you a 2 hour notice. If you don't hear from us, the class is going ahead.
Your credit will be added pack to your account and your pass will be extended 1 week. Any credits are valid for 1 week only.
If you cannot attend your class for any reason, please let us know so we can free the spot for another member.
How do I cancel my class?
As long as it doesn't fall within the 24hr cancellation period. you can cancel your class/booking on your account via the web page or app.
If you have booked your class using a plan, the credit will automatically return to your account.
If you have booked the class directly, you will need to drop us a message so that we can add you a credit.
The class I want to book isn't available on my pass, what can I do?
As long as the pass covers the costs of the class GFF can add you manually. However if the class is a higher value than your pass, you will need to purchase a valid pass or book on directly.
Can I freeze/extend my pass?
If your pass hasn't been activated, it can be extended or frozen. We cannot do this on any activated passes/plans.
Can I book my class in person?
Yes, however we cannot reserve spots without payment. So by waiting until you arrive you do run the risk of the missing a spot.
For more information please see our studio policies page: