How do I cancel my class?

As long as it doesn't fall within the 24hr cancellation period. you can cancel your class/booking on your account via the web page or app.

If you have booked your class using a plan, the credit will automatically return to your account.

If you have booked the class directly, you will need to drop us a message so that we can add you a credit.

The class I want to book isn't available on my pass, what can I do?

As long as the pass covers the costs of the class GFF can add you manually. However if the class is a higher value than your pass, you will need to purchase a valid pass or book on directly.

Can I freeze/extend my pass?

If your pass hasn't been activated, it can be extended or frozen. We cannot do this on any activated passes/plans.

Can I book my class in person?

Yes, however we cannot reserve spots without payment. So by waiting until you arrive you do run the risk of the missing a spot.

For more information please see our studio policies page:

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